Terms & Conditions
General Terms & Conditions
RETURNS & REPAIRS
This clause operates without prejudice to any other clause in this agreement.
Buyers may notify Gatehouse security of defects by: (a) by notifying Gatehouse security in writing no later than 7 days after delivery of the product, and (b) providing proof of purchase by attaching an invoice.
Gatehouse security must examine the notified defects within 7 days from the date of receipt of the complaint. If Gatehouse security confirms that the product is defective, then Gatehouse security may repair or replace the defective part or the entire product at its own discretion. Replacement of any defective product or parts thereof for a period of 12 months from the date of purchase.
Gatehouse security warrants and guarantees to the Buyer that all Accessories shall be free under normal use and service from manufacturing defects for a period of 12 months from the date of purchase. Warranty excludes any damage caused by water damage, insect damage, incorrect installation or wiring.
Gatehouse security warrants and guarantees to the Buyer that all Motors shall be free under normal use and service from manufacturing defects for a period of 4 years from the date of purchase. Warranty excludes any damage caused by water damage, insect damage, incorrect installation or wiring
CONDITIONS OF WARRANTY
(a) Correct Use: The warranties only apply to a unit used by the Buyer correctly and reasonably and the product is maintained and serviced by the buyer as recommended by Gatehouse security
(b) Follow Instructions: The warranties only apply if the Buyer observes instructions or directions provided with the product.
(c) Reasonable Repairs: The warranties only cover replacement or repairs in a manner Gatehouse security considers reasonable, as outlined above.
(d) Proven Defects: The warranties only apply to repairs of proven defects in materials and workmanship (manufacturing defects).
(e) Proof of Purchase date: The buyer must establish to the reasonable satisfaction of Gatehouse security, the date of purchase and/or installation (as the case may be).
(f) Environmental Conditions: The warranties do not cover damage caused by proximity to the seafront, or similar corrosive conditions, nor do they cover insect or water damage.
(g) Events Beyond the Control of Gatehouse security: The warranties do not cover defects in or malfunction of a product due to an event or acts beyond the control of Gatehouse security.
(h) Model Modifications: The warranties do not require Gatehouse security to incorporate any modifications made to existing or future models of the product in products sold under these warranties.
(i) Labour and Materials: The warranty covers only the cost of faulty component(s), NO labour is covered for time involved in replacing/repairing the faulty component(s). No additional labour or installation costs are covered.
9 APPLICATION OF WARRANTIES
The warranties above or any terms and conditions of this agreement shall only be applied to the extent permitted by the provisions of the Competition and Consumer Act 2010, or any terms and conditions or warranties expressed or implied by any relevant state act or territorial ordinance or by the general law.
The agreement for the supply of the product by Gatehouse security to the Buyer shall be governed by the laws of the state of Western Australia (Australia), the location in which Gatehouse security operate their business from.